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Search our knowledge base for answers to common questions about our services.
Can't find what you're looking for? Our support team is here to help.
How to be added to someone else's account, switch into it, what you can do there and how to get back to your own account.
Replies from the myPandos team can include headings, lists, tables and links so a longer answer is easy to read. Here is what you will see, and how to read the same message in an email or on WhatsApp.
Read the Access column of your customer list, know who can be sent a new invitation, and what each message means when an invitation cannot be sent again: a short wait, or a daily limit per customer.
Let your customers reach your portal at your own domain: add it, publish the verification record, verify it, and know what removing a domain does before you confirm.
Set the colours, logo, favicon and contact details your customers see, know which image files are accepted, and see what your customers' footer and support pages show.
Set the price your customers pay for each product, type amounts with a point or a comma, know what a price of 0 or a removed price does, and what the Hidden from customers switch does today.
Read your reseller credit balance, your transaction history and the wholesale invoices myPandos bills you, and know what to do when the balance runs low: credit is added by our support team.
Create a myPandos account for one of your customers from the Reseller area, choose whether they get a welcome email, and know what to do if the email does not arrive.
Sell myPandos hosting, domains and email to your own customers under your own name. This guide explains how to join, what changes about the way you pay, and how you set your own prices.
Your dashboard groups your services into sites — everything that serves one domain, shown together. This guide covers what a site is, what the new site line on every service page does, how to attach a service to a site yourself, and why a VPS or server never joins one on its own.
Cancel active services first (Services → your service → cancel, or ask here), settle any unpaid invoices, then request account closure via Support. Data deletion: request it on the same ticket — our team confirms in writing what is removed and any records we must keep for legal/billing reasons.
Check Spam/Junk and search for "myPandos". Make sure you requested the reset for the EXACT email your account uses — a reset for an address with no account sends nothing, silently. Wait 5 minutes, try once more, and if it still does not arrive, tell our team here: they can reset access manually.