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Have questions about our services? Need technical support? We're here to help. Reach out to us using any of the methods below.
Support channel
myPandos Solutions SARL
130, Avenue Itaga, Immeuble Mupira, 1er Niveau
Commune de Kinshasa
Ville de Kinshasa, RD Congo
+243 803 000 592 (DRC)
+27 60 942 7777 (South Africa)
[email protected]
[email protected]
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 2:00 PM
Sunday: Closed
Fill out the form below and we'll get back to you as soon as possible. We typically respond within 24 hours.
Need faster assistance? Try one of our other support channels.
Chat with our support team in real time.
For non-urgent issues, submit a support ticket and we'll respond within 24 hours.
Before contacting us, you might find your answer here.
Request an EPP/Auth code from your current registrar and initiate the transfer from your myPandos dashboard.
Sign in at https://dash.mypandos.io, click Support Tickets in the left menu, then Open a New Ticket. Choose a category, describe your issue in detail (service affected, exact error, steps already tried), select the related service, and attach screenshots if useful (.jpg, .jpeg, .png, .pdf). You can CC colleagues by entering comma-separated email addresses. You'll receive email updates as we reply.
We accept card payments and EFT through PayFast, bank transfers, and M-Pesa with help from our team. Card payments are processed securely by PayFast.
Most hosting accounts are activated instantly after payment confirmation.
You can reach our support team on WhatsApp, by email and through the ticket system in your dashboard. Enterprise customers can also call us during business hours.
Because this WhatsApp number is not yet linked to a myPandos account. Send /verify, open the link, sign in with the email you ordered with, and come back to the chat — the assistant can then see your services and invoices and answer about your account.
Still have questions?
Ceda answers instantly, or talk to one of our staff or consultants.
Bring your domains, email and servers together in one myPandos account.
Speak directly with our technical support team for immediate assistance.