How can we help you?
Search our knowledge base for answers to common questions about our services.
I can't access my email
Work through these in order — the first one is by far the most common cause of a sudden “connection timed out”.
Private Mailbox (end-to-end encryption at rest)
An optional upgrade that encrypts incoming mail to your own certificate the moment it arrives, so even MyPandos administrators cannot read your stored messages.
Email security and privacy
How MyPandos protects your email, described honestly — including the limits, so you can make informed decisions.
Exporting your email (taking it with you)
Your email is yours. You can take a full copy at any time, for a backup or to move to another provider. There is no lock-in.
Moving your email to MyPandos
Switching to MyPandos mail from another provider keeps your existing messages. Here's what to expect.
Setting up email on your device (Outlook, Apple Mail, phone)
Use MyPandos mail in any standard mail app. Desktop and phone apps sign in with an app password, not your normal MyPandos password.
Multi-factor authentication (MFA) for email
MFA adds a required second step when you sign in to webmail, so a stolen or guessed password alone is not enough to reach your email.
Accessing your webmail
Your MyPandos mailbox includes webmail — read and send email from any browser, no setup required.
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