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Search our knowledge base for answers to common questions about our services.
Getting started with your VPS: power, reinstall and monitoring
Manage your myPandos VPS from the dashboard: check power status, reboot the server, reinstall the operating system from the image library (including custom images), monitor resource usage, and know when to open a support ticket instead.
Managing DNS records in the myPandos dashboard
Learn how to manage your domain's DNS records in the myPandos dashboard: what A, AAAA, CNAME, MX and TXT records do, how to point your domain to a server, how to set up mail records, and how long changes take to propagate. Free DNS hosting is included for everyone.
Domain renewals and expiry: how invoice-based renewal works
myPandos renews domains through invoices, not an automatic registrar toggle. A renewal invoice is issued before your domain expires — paying it renews the domain. Learn how to pay on time, check your renewal price, and avoid costly grace and redemption periods.
Adding funds and using your account credit balance
Pre-load money onto your myPandos account with Add Funds and let your credit balance pay for new orders at checkout. Learn how to top up, how credit is applied, which currencies are supported, and where to see your balance and transactions.
How to pay an invoice in your myPandos dashboard
Every order and renewal at myPandos is billed through an invoice. This guide shows you where to find your invoices, how to pay by card or use your credit balance, and what happens after payment — plus what to watch out for if an invoice stays unpaid.
How to open a support ticket
Open a support ticket in the myPandos Client Area to ask a question, report a problem, or request help.
How to buy a domain name on myPandos
Search for, select and purchase a domain name on myPandos, step by step.
Set up your professional email in Gmail
Add your myPandos (Plesk) email address to the Gmail app using IMAP and SMTP.
Set up your professional email in Outlook
Add your myPandos (Plesk) email address to Outlook on desktop or mobile using IMAP.
How to install or renew a free SSL certificate in Plesk
Secure your website with a free Let's Encrypt SSL certificate in a few clicks from Plesk.
How to log in to your Plesk hosting
Access your Plesk control panel to manage your websites, email, files, databases and more.
How to reset your myPandos password
Reset the password for your myPandos Client Area in a few steps, securely.
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