Getting started with your VPS: power, reinstall and monitoring
Manage your myPandos VPS from the dashboard: check power status, reboot the server, reinstall the operating system from the image library (including custom images), monitor resource usage, and know when to open a support ticket instead.
Every myPandos VPS comes with a control panel built into your dashboard. From the VPS service page you can check the server's power status, reboot it, reinstall the operating system and keep an eye on resource usage — no support ticket needed for day-to-day tasks. This guide walks through each control and explains when you should contact support instead.
Open your VPS service page
- Sign in at dash.mypandos.io with your myPandos account.
- Go to Services and select your VPS from the list.
- The service page shows the server's current power status alongside the management actions described below.
Check power status and reboot
The service page displays whether your VPS is currently running. If the server has become unresponsive — a stuck process, a frozen application, or SSH refusing connections — a reboot is usually the first thing to try.
- On the VPS service page, confirm the current power status.
- Choose the reboot action and confirm it.
- Wait a few minutes, then test your services (website, SSH) again.
Note: A reboot briefly interrupts everything running on the server. If your applications are not set to start automatically at boot, you will need to start them again after the restart.
Reinstall the operating system
You can reinstall your VPS directly from the image library on the service page — useful when you want a clean start, a different Linux distribution, or a fresh base after a broken configuration.
- Open your VPS service page and choose the OS reinstall option.
- Pick an operating system from the image library. Bring-your-own OS images are also supported, so you can install from a custom image if the system you need is not in the library.
- Confirm the reinstall and wait for it to complete before connecting again.
Note: Reinstalling the operating system erases everything on the VPS — files, databases and configuration. Back up anything you need before you start; a reinstall cannot be undone.
Rename your server
The name you see in your dashboard, on future invoices and in notices is only a label, and you can change it at any time. Open your VPS service page, select the pencil next to the server name, type a new name (up to 63 characters, on one line) and save.
Note: Renaming changes only the label. The server's own hostname does not change, and invoices already issued keep the old name. You can rename a server up to 10 times an hour.
Move your server to another private network
If your server is on a private network, the Network tab shows which one, with the server's private address. You can move the server to another of your own private networks in the same location, or create a new one.
- Open the Network tab of your VPS service page.
- Under Private network, choose the network to move to, select Move and confirm.
- To create a network, select Create a private network, give it a name and a private address range such as 10.50.9.0/24, then create it. It is created in the same location as the server.
Note: A moved server gets a new private address, and connections that use the old private address stop working. Wait for the move to finish before you reconnect.
A public IP address is a paid allocation, so it is requested rather than set up here: select Request an additional IP on the Network tab and a support request opens, ready to send.
Monitor resource usage
The service page also shows your VPS resource usage. Checking it regularly helps you catch problems early: a runaway process, a memory leak, or a disk slowly filling up with logs. If your server feels slow, resource usage is the first place to look — it tells you whether the bottleneck is on the server itself or somewhere else.
Quick reference
| Task | Where | Keep in mind |
|---|---|---|
| Check power status | VPS service page | Shown alongside the management actions |
| Reboot | VPS service page | Briefly interrupts running services |
| Reinstall OS | Image library on the service page | Erases all data; custom images supported |
| Monitor resources | VPS service page | Check regularly to catch issues early |
| Network issue or lost access | Support ticket | Include your VPS name and what you observed |
| Rename the server | VPS service page, pencil next to the name | Changes the label only, not the hostname |
| Private network | Network tab | A move gives the server a new private address |
When to open a support ticket
Anything not available in the panel is handled by the support team. Open a ticket for:
- Network problems — the VPS shows as running but is unreachable, or connectivity is degraded even after a reboot.
- Lost access — you are locked out of the server (lost credentials, a broken boot configuration) and a reboot does not help.
- Anything else you cannot find on the service page.
Include your VPS name, what you were doing, and any error messages — it speeds up the diagnosis considerably.
Need help?
Open a support ticket from the Support section of your dashboard — replies also arrive by email. You can also message myPandos on WhatsApp via the chat button on mypandos.io: Ceda, the AI assistant, answers immediately, and replying /verify securely links your account so Ceda can help with your own services and invoices. Ask for a human at any time to hand the chat to the support team. Support is available 24/7.