Moving your email to MyPandos

Switching to MyPandos mail from another provider (Gmail, Microsoft 365, cPanel,
Plesk, or another host) keeps your existing messages. Here's what to expect.

What we handle for you

Your MyPandos administrator sets up:

- Your domain and mailboxes on MyPandos.
- The DNS records (MX, SPF, DKIM, DMARC) that route new mail to us — usually
scheduled with you to minimise any gap.
- A copy of your existing mail transferred from your old provider into your
new mailbox (folders and all), using your old-account credentials or an app
password you provide. Nothing is deleted at the old provider during this.

What you do

1. Before the switch: keep using your current email as normal.
2. Give us access to copy your old mail — either your old mailbox password or
an app password from the old provider, per mailbox. We only use it to read and
copy your mail across.
3. On cut-over day: we point your domain's mail to MyPandos. There can be a
short window where mail is arriving at both old and new during DNS
propagation — we reconcile it so nothing is lost.
4. After the switch: set up your devices with the new
connection settings and app passwords, and
sign in to webmail.

Important after cut-over

- Update every device to the new app password. An old phone or laptop still
trying the previous password is the #1 cause of "my email suddenly stopped" —
it can get your connection temporarily blocked. See
I can't access my email.
- Leave your old account open for a week or two until you've confirmed all mail
and folders arrived, then close it.

Timeline

Most migrations complete within a day; large or many mailboxes take longer. Your
administrator will give you a schedule and confirm when it's done.