Beginner
Formatted messages in your support tickets
Replies from the myPandos team can include headings, lists, tables and links so a longer answer is easy to read. Here is what you will see, and how to read the same message in an email or on WhatsApp.
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When our team answers a ticket with step-by-step instructions, a price list or a notice, the message may be formatted: bold text, headings, bullet and numbered lists, tables and links.
Where you will see it
- Your dashboard: open Support and choose the ticket. The formatted message appears in the conversation.
- Email: the reply notification shows the formatted message in the email itself.
- WhatsApp: a ticket you opened on WhatsApp receives the same message as plain text, with lists as dashes and links written out in full.
Good to know
- Links open in a new tab. Check that the address starts with
https://mypandos.iobefore you sign in anywhere. - Messages never contain images from other websites or running scripts. If a message looks broken, reply on the ticket and we will resend it.
- Your own replies are plain text. Write as you normally would.
If a ticket was opened for you by our team, you will receive an email and can reply from the same ticket.