Adding a customer to your reseller account
Create a myPandos account for one of your customers from the Reseller area, choose whether they get a welcome email, and know what to do if the email does not arrive.
When you add a customer, myPandos creates an account for them under your reseller account. They set their own password and sign in to manage the services you set up for them.
Add a customer
- Sign in at dash.mypandos.io and open the Reseller area from the menu.
- Choose Customers, then Add Customer.
- Enter the customer's email. It is required. Enter a first name, a last name, or both: at least one name is required.
- Optionally add a company and a phone number.
- Leave Send welcome email switched on if you want us to email the customer a link to set their password. It is on by default.
- Click Create. A Customer created message confirms the account exists.
What your customer receives
The welcome email carries a button to set a password and sign in for the first time. The link works once and expires after 24 hours. If you switched the welcome email off, nothing is sent: the account exists, but your customer has not been invited yet.
If the email could not be sent
Sometimes the account is created but the email does not go out. The window then tells you: The account was created, but the invitation email could not be sent. Do not add the same customer a second time. Open Customers, find the customer (the Access column reads Invitation pending) and choose Resend invitation. You are asked to confirm, because it sends a real email.
If the link has expired
A link that is older than 24 hours, or that has already been used, no longer works. Choose Resend invitation next to that customer to send a fresh link. A customer can be sent three invitations a day, a few minutes apart; if you reach that limit, contact support.