Setting up email on your device (Outlook, Apple Mail, phone)

You can use MyPandos mail in any standard mail app — Outlook, Apple Mail,
Thunderbird, or the Mail app on iPhone/Android.

Important: use an app password, not your sign-in password

Desktop and phone mail apps connect over the standard mail protocols (IMAP and
SMTP), which cannot use single sign-on or the MFA prompt. So instead of your
normal MyPandos password, each app uses an app password — a long, random,
per-device password you generate yourself. This is safer: you can revoke one
device without changing anything else.

Create an app password

1. Open your webmail sign-in page and choose User settings (or go to
https://mail.mypandos.io/user), then sign in.
2. Open App passwords and create a new one. Give it a name like
"iPhone" or "Outlook laptop".
3. Copy the generated password and paste it into your mail app. You won't be
able to see it again — create a new one per device.

Connection settings

Use these in your mail app. Username is always your full email address, and
the password is the app password you just created.

| Direction | Server | Port | Security |
| --- | --- | --- | --- |
| Incoming (IMAP, recommended) | mx1.mypandos.io | 993 | SSL/TLS |
| Incoming (IMAP alternative) | mx1.mypandos.io | 143 | STARTTLS |
| Incoming (POP3, only if you must) | mx1.mypandos.io | 995 | SSL/TLS |
| Outgoing (SMTP) | mx1.mypandos.io | 465 | SSL/TLS |
| Outgoing (SMTP alternative) | mx1.mypandos.io | 587 | STARTTLS |

- IMAP is recommended over POP3 — IMAP keeps your mail on the server and in
sync across all your devices; POP3 downloads and removes it.
- Outgoing mail requires authentication — use the same email address and app
password. If your app asks, "use same settings as incoming".

Apple Mail / iPhone quick notes

Choose "Other" account type (not iCloud/Exchange), enter your email + app
password, and Apple Mail will usually find these settings automatically via
autoconfig. If prompted, use the IMAP and SMTP values above.

Outlook quick notes

Add a new account, choose IMAP when offered account types, and enter the
incoming/outgoing values above. Set your app password as the password for both
incoming and outgoing.

Can I get the Outlook/Exchange experience with MFA?

Not over IMAP/SMTP — no self-hosted mail server can push MFA into desktop mail
apps for a custom domain (only Microsoft 365 and Google Workspace can, because
the apps hard-code them). Webmail gives you SSO + MFA; mail apps use app
passwords. If your team specifically needs MFA enforced inside Outlook itself,
ask us about the Microsoft 365 option.